Going out for a family swim is a great activity to choose, but not if you’re going to be humiliated and left to do a walk of shame away from a ride.
When a woman ventured to SeaWorld to try out their water rides, all initially seemed well, that was until she decided to choose another ride to go down and was denied access.
Posting to TikTok, user @thewanderingrodgersfam explained how she had visited Aquatica water park in San Antonio and spent a lot of money to be then left in tears.
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She began the video with a warning to viewers, telling them that if they visit the park, to ‘know that something like this might happen to you.’
When they arrived, she said she ‘could not find a place to sit to save our life’ which was very important to her.
She explained that she had to upgrade to but two lounge chairs in the end which came to $179 because her ‘mom is 70, so I just wanted to make sure that she had an umbrella, it’s Texas, it’s really freakin’ hot,’
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The woman added that the costs just kept mounting: “So now we’re like $500 deep into this day. That’s before food, and anything else.”
However, it was about to get worse when she wanted to go on a water slide ride.
When she was at the top of the slide in the line, a security guard ‘physically’ pulled her away and propped her in front of a scale.
She said she asked them ‘why’ she was being made to step on the scale to ride the slide only to be told that they needed to weigh her to ‘make sure that you and your mom can ride together.’
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That sounds fair…
But when she stepped on, she was told that she’s ‘too heavy to ride this ride at all’ even though the weight restriction on the ride is ‘400 combined pounds’ which her and her mom are ‘way under that’.
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She asked: “We couldn’t have switched? Like it was me and my daughter?”
But it was no use.
In the end, she had to walk down on her own in tears as the rest of her family were able to enjoy the slide.
But when her husband confronted a lifeguard as he saw two people getting on the ride that were easily larger than the weight restriction, he was told that they didn’t see what happened.
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According to Aquatica's website, the weight restriction means that single riders must be under 250 pounds, and double riders can only amount to 400 pounds.
It said: "No rider’s weight may exceed 250 lbs/113 kgs."
She asked: “What is your problem Aquatica?”
“Like, why would you do that to someone, first off.”
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“If you’re gonna enforce that rule, that needs to be like across the board, because what happened after that was not OK.”
She said that ‘watching other people that were much bigger than me going down the ride … like no, that is not OK.’
Before she left, she tried to bring it up with someone who looked like a manager who ultimately told her to ‘take it up with corporate’.
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She said: “So, this is me taking it up with corporate.
“Aquatica San Antonio… I’m appalled by the way that you treat your customers, first off, and how you have your lifeguard’s trained.”
“Do better.”
UNILAD reached out to Aquatica for comment.
Britt Jones