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Study reports that Chick-fil-A may have the slowest drive-thru’s of ten major fast food chains

Katherine Sidnell

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Study reports that Chick-fil-A may have the slowest drive-thru’s of ten major fast food chains

Featured Image Credit: Jeffrey Greenberg/Education Images/Universal Images Group via Getty Images/Brandon Bell/Getty Images

There’s nothing more annoying than waiting in line at a drive-thru.

Well, a new study has revealed which fast-food restaurant is the worst offender for wait times and it is bad news if you are a Chick-fil-A fan.

Though it might be the slowest, it seems customers aren’t ruffling their feathers over the queue times. Take a look below:

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Conducted by Intouch Insight, the study found that you’d wait longer at the Chick-fil-A drive-thru than any of the other ten major restaurants.

Surveying over 1,000 customers as part of its catchily titled Quick-Service Restaurant Drive-Thru study, experts found that service would take 312.37 seconds from start to finish.

However, the QSR did note that the fast-food restaurant had a higher amount of cars – which could have caused long wait times for chicken-obsessed customers.

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Chick-Fil-A came bottom of the leaderboard. Credit: Pexels/Jace Miller
Chick-Fil-A came bottom of the leaderboard. Credit: Pexels/Jace Miller

By comparison, Taco Bell was the speediest clocking in at a staggering 205.35 seconds from the time you arrive in your car to when you exit the drive thru.

It means that customers get their food in under four minutes, with little time for servers to fill their cup and unfold a paper bag.

In fact, overall service time was four seconds faster compared to last year.

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The annual survey ranked the rest of the restaurants as follows:




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  1. Taco Bell (205.35 seconds)
  2. Wendy’s (229.95 seconds)
  3. KFC (230.10 seconds)
  4. Dunkin’ Donuts (263.40 seconds)
  5. Carl’s Jr. (265.95 seconds)
  6. Arby’s (269.85 seconds)
  7. Burger King (274.93 seconds)
  8. McDonald’s (291.04 seconds)
  9. Hardee’s (295.88 seconds)
  10. Chick-fil-A (312.37 seconds)

However, it seems that good things come to those who wait as Chick-fil-A came in top for accuracy overall.

It seems customers weren't getting the feathers ruffled by the wait times. Credit: Pexels/Jace Miller
It seems customers weren't getting the feathers ruffled by the wait times. Credit: Pexels/Jace Miller

Scoring an impressive 92 per cent accuracy and 97 per cent customer satisfaction, the restaurant came top of the pecking order, beating out the likes of Burger King and McDonalds.

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It seems that Dunkin’, Arby’s and Hardee’s were like headless chickens though, as all three restaurants had only 82 per cent accuracy.

There’s still room for improvement though, as this is only the second year that Intouch Insight have run the annual study.

Run between June and July of this year, the survey involved mystery shoppers visiting branches across the US as the company carried out their investigation.

Whilst it sounds like a dream job, it required 1491 visits to various fast food outlets!

Though we love the occasional treat, we might feel a bit sick after consuming so much food in a month!

Topics: News, Food and Drink, US News

Katherine Sidnell
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