To make sure you never miss out on your favourite NEW stories, we're happy to send you some reminders

Click 'OK' then 'Allow' to enable notifications

Not now
OK
Advert
Advert
Advert

Thousands of people's PlayStation accounts are being 'permanently suspended' and no one knows why

Niamh Shackleton

Published 
| Last updated 

Thousands of people's PlayStation accounts are being 'permanently suspended' and no one knows why

Featured Image Credit: T3 Magazine / Contributor/Chesnot / Contributor

If you've been on your PlayStation recently, you may have become of the unlucky individuals to have their accounts suspended.

Many people's suspension comes without cause, and it's safe to say that people aren't happy about it.

Hundreds have taken to social media to ask what the heck is going on, especially as some have found that they're unable to appeal it and haven't gotten anywhere with customer service.

Advert

Loading…

One aggrieved gamer tweeted yesterday (December 4): "Without any notice, @PlayStation/@AskPlayStation permanently banned me from the #PlayStation Network. No one knows why! I don't have a chargeback, I can't appeal & no response to suspension status. CS says to create a new account & disconnected me."

People his tweet, the X-user shared the message he received.

READ MORE:

Advert

It read: "This account is permanently suspended from PlayStation Network due to violations of the PlayStation Network Terms of Service and User Agreement."

PlayStation users took to X to voice their grievances. Credits: X
PlayStation users took to X to voice their grievances. Credits: X
Advert

Another person tweeted in the early hours of this morning: "@PlayStation my PSN account was suspended about an hour ago with no email or notification other than a popup when I tried to log in. I am confused why my account has been suspended, but this seems to be an issue that a lot of players are having today. Please help me!"

"Anybody else having trouble with their PlayStation account? I’m getting a message saying I’m permanently suspended and I have no idea why," wrote a third.

"I would really like an explanation from @PlayStation as to why my account was permanently suspended?" questioned another.

"No email was sent, no explanation was provided. We’ve spent a lot of money with you and this is how you treat your customers. It’s completely unprofessional and unfair."

Advert

Elsewhere, someone else described themselves as 'devastated'.

Gamers have been left unable to access their accounts. Credits: EVG Kowalievska/Pexels
Gamers have been left unable to access their accounts. Credits: EVG Kowalievska/Pexels

They penned on Reddit: "I’m affected here and I’m currently devastated. So much progress and games lost. All indications is this is a bug but without assurances/eta for resolution it’s brutal."

In the hours that followed, some people have said that their accounts are up and running again - but it remains unclear is this is the case for everyone experiencing issues.

Advert

PlayStation has been active on its socials since the reports, but are yet to comment on the ordeal or reply to anyone's messages on X.

UNILAD has contacted Sony for a response.

Topics: Technology, Sony, PlayStation, Social Media

Niamh Shackleton
More like this
Advert
Advert
Advert

Chosen for YouChosen for You

Technology

Smell-o-vision is finally being invented as company works on device

6 hours ago

Most Read StoriesMost Read

MIT student creates device that is able to search the entire internet using just his mind

2 days ago