• News
  • Film and TV
  • Music
  • Tech
  • Features
  • Celebrity
  • Politics
  • Weird
  • Community
  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • LADbible
  • SPORTbible
  • GAMINGbible
  • Tyla
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Threads
TikTok
YouTube
Submit Your Content
When 35 million Amazon Prime customers can expect to see refunds from $2,500,000,000 settlement

Home> Technology> Amazon

Published 18:36 21 Nov 2025 GMT

When 35 million Amazon Prime customers can expect to see refunds from $2,500,000,000 settlement

It's one of two rounds of payouts for 'misled' customers

Ellie Kemp

Ellie Kemp

google discoverFollow us on Google Discover

Amazon Prime is refunding $2.5 billion to some 35 million customers - here’s who qualifies and how to get paid.

The Jeff Bezos-owned retail giant was accused of misleading users by the Federal Trade Commission. The FTC said Amazon had essentially tricked people into signing up for Prime and then made it difficult to cancel.

Amazon says it didn’t break any laws, but agreed to pay to settle the case and move on.

"Amazon and our executives have always followed the law and this settlement allows us to move forward and focus on innovating for customers,” Amazon wrote in a statement shared in September. “We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership.”

Advert

Amazon came to a $2.5 billion settlement with the FTC (Hapabapa/Getty Images)
Amazon came to a $2.5 billion settlement with the FTC (Hapabapa/Getty Images)

Only certain Amazon customers can get money - disappointing, I know.

If you signed up for a Prime membership between June 23, 2019, and June 23, 2025, however, you might just be in luck.

You need to have either tried but failed to cancel your Prime membership, or signed up through one of Amazon’s 'challenged enrollment flow' pages, including the Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow, or the Single Page Checkout, the court order states.

There will be two rounds of payments. The first one is automatic, so you can sit back and watch your refund roll in via PayPal or Venmo.

If you don’t accept it within 15 days, Amazon will mail you a check.

This applies only if you used Prime benefits three or fewer times in any year of your membership.

POV: You getting your automatic Amazon Prime payout (Xavier Lorenzo/Getty Images)
POV: You getting your automatic Amazon Prime payout (Xavier Lorenzo/Getty Images)

Payments will be sent between November 12 and December 24.

The second wave, you'll need to claim for by filling out a form.

“If consumers are eligible to submit a claim but were not eligible for automatic payments, they will be notified between December 24th and January 23, 2026,” Amazon spokesman Mark Blafkin told NBC News.

In this case, you qualify if you used Prime benefits 10 or fewer times in a year.

You have until July 23, 2026 to submit your claim.

How much will Amazon Prime customers get paid?

It's the question on everybody's minds - how much are we talking here?

The exact amount you get back depends on how much you paid for Prime while you were signed up.

The maximum payout is $51.

I certainly wouldn't turn my nose up at that, in this economy!

Featured Image Credit: Charles McClintock-Wilson/Getty Images

Topics: Amazon Prime, Money, Jeff Bezos

Ellie Kemp
Ellie Kemp

Ellie joined UNILAD in 2024, specialising in SEO and trending content. She moved from Reach PLC where she worked as a senior journalist at the UK’s largest regional news title, the Manchester Evening News. She also covered TV and entertainment for national brands including the Mirror, Star and Express. In her spare time, Ellie enjoys watching true crime documentaries and curating the perfect Spotify playlist.

X

@EllieKempOnline

Advert

Advert

Advert

Choose your content:

a day ago
2 days ago
3 days ago
4 days ago
  • (NurPhoto/Getty)
    a day ago

    iPhone user shocked to discover 'ridiculous' hidden feature in new clock app

    Commenters break down whether it's an innovation or just standard practice

    Technology
  • SAUL LOEB / AFP via Getty Images
    2 days ago

    Trump announces he will release government files on aliens and UFOs

    The POTUS is directing the Secretary of War to dig through the relevant documents

    Technology
  • Getty Stock
    3 days ago

    iPhone 17 Pro Max becomes most traded-in smartphone as people say they 'regret' buying it

    The iPhone 17 Pro Max may be Apple’s latest flagship, but it’s quickly becoming the most traded-in iPhone on the market.

    Technology
  • Getty Images/d3sign
    4 days ago

    Change your password immediately if AI created it, cybersecurity experts warn

    The 'secure' passwords generated by AI may be putting your personal data at risk

    Technology
  • Amazon Prime customers rush to receive chunk of $2,500,000,000 settlement before deadline
  • How to check if you’re eligible for chunk of $2,500,000,000 Amazon Prime settlement
  • Jeff Bezos' bizarre two-pizza rule to stop Amazon employees from time-wasting
  • Amazon warehouse employee left stunned by Jeff Bezos' response after she emailed him about her pay