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Topics: News, UK News, Reddit, Amazon, Jeff Bezos
Kit Roberts
Topics: News, UK News, Reddit, Amazon, Jeff Bezos
An Amazon customer was left shocked after emailing CEO Jeff Bezos directly about a delivery issue - and they got a response.
In a post on Reddit thread LegalAdviceUK, the customer revealed that they had been left frustrated after ordering a 'high value item' costing them £1,099.97 ($1,300).
They explained that because this was a high value item it was protected by a one time password, which is standard practice.
When the delivery arrived they gave the password, only to find that a number of lower value items had arrived, but not their expensive one.
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Things only got more complicated when they found that the parcel had been marked as delivered with a one time password by Amazon, and speaking to advisors got nowhere.
Eventually, the customer decided to take things to the top, and contacted the public email address of Amazon CEO Jeff Bezos.
And to their surprise, they got a reply.
It was from someone called Keisha, who worked with 'executive customer relations' and said she was replying on behalf of Bezos, and that he had 'received your correspondence'.
Keisha wrote: "Please be assured that from an Amazon perspective it is completely unacceptable for a driver to act in this manner.
"This individual driver failed to meet the high service standard we set for our customers."
The customer claimed that they then received a phone call from Keisha Williams to clarify the matter.
They went on to say that they'd been given a full refund as well as a £100 ($130) Amazon gift card as a gesture of goodwill.
They also said that Keisha had said she would speak to call centre staff about training to ensure it didn't happen again.
UNILAD has contacted Amazon for a comment.
This isn't the first time someone has reached out directly to Bezos and been surprised by the response.
Tara Jones, who worked in an Amazon warehouse in Oklahoma, contacted Bezos in desperation back in 2020 after she had been underpaid by $90 after going on medical leave.
She wrote: “I’m behind on bills, all because the pay team messed up. I’m crying as I write this email.”
Unbeknownst to her, Tara's emailed sparked an internal investigation which, according to the New York Times, saw 179 Amazon warehouse affected by the pay issue.
Amazon spokesperson Kelly Nantel told The Independent: “We’re disappointed when any of our employees experience an issue with their leave.
"The New York Times article suggested these issues are widespread and ongoing. They are not.
"We went back and audited the period in question to make sure employees received their pay, and to our knowledge, there are no outstanding issues.
“The controls we’ve implemented over the last 18 months have resulted in less than 1 percent of people experiencing an issue while being on paid leave."