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Topics: Amazon, Jeff Bezos
Gerrard Kaonga
Topics: Amazon, Jeff Bezos
After getting the run around after ordering a high-value item on Amazon, a customer was left in a pickle until Jeff Bezos stepped in.
When something goes wrong with your order you hardly expert the owner of the company to take things into their own hands and resolve the issue.
Luckily for one Amazon customer that is exactly what happened.
Now that is one hell of a story and it certainly looks good for the company.
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In a post on Reddit thread LegalAdviceUK, the customer revealed that they had been left frustrated after ordering a 'high value item' costing them £1,099.97 ($1,300).
They explained that because this was a high value item it was protected by a one time password, which is standard practice.
When the delivery arrived they gave the password, only to find that a number of lower value items had arrived, but not their expensive one.
Things only got more complicated when they found that the parcel had been marked as delivered with a one time password by Amazon, and speaking to advisors got nowhere.
Eventually, the customer decided to take things to the top, and contacted the public email address of Amazon CEO Jeff Bezos.
It was from someone called Keisha, who worked with 'executive customer relations' and said she was replying on behalf of Bezos, and that he had 'received your correspondence'.
Keisha wrote: "Please be assured that from an Amazon perspective it is completely unacceptable for a driver to act in this manner.
"This individual driver failed to meet the high service standard we set for our customers."
The customer claimed that they then received a phone call from Keisha Williams to clarify the matter.
They went on to say that they'd been given a full refund as well as a £100 ($130) Amazon gift card as a gesture of goodwill.
They also said that Keisha had said she would speak to call centre staff about training to ensure it didn't happen again.
While there is no guarantee something annoying like this won't happen to customers in the future, at least for this one customer they can rest easy knowing they got their money back as well as a gesture of goodwill.
I think next time I have an issue with Amazon I might try emailing Bezos and seeing what he can do for me.
UNILAD has contacted Amazon for a comment.