Anish Vij
A passenger claims she has 'exposed' United Airlines for allegedly 'lying' about the location of her bag.
Valerie Szybala was sent on a wild chase to retrieve her lost luggage.
But the airline kept informing her that her bag was 'at the delivery service'.
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However, thanks to sticking an Apple AirTag in the luggage, the woman was able to locate her missing bag, which seemingly contradicted United's claims.
While the luggage owner was worried sick, the bag seemed to be enjoying a 'shopping trip' around town, even stopping off at a McDonald's.
Szybala has shared a Twitter thread of her situation, which has since gone viral.
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She uploaded screenshots of a conversation between herself and a United representative, who told her to 'calm down'.
It is unknown if the rep was a real person or a bot.
After three days of searching, Szybala says she received a text from the courier service.
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The delivery person said they'd accidentally delivered her bag to the wrong person and that they would rectify the situation
She explained: "The dude who picked up was around the corner, so he drove back to meet me near the building.
"He looked a little surprised to have two news crews filming. He asked if he was in trouble or something, but at that moment I was too happy to have my bag back to ask more questions.
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"I don’t know that this guy was telling the truth, I suspect he was not. Nothing I’ve been told by this guy or @United explains why my bag spent 3 days in an apartment complex garage, with occasional shopping excursions. I’d still like some answers.
"The two empty bags I had seen by the dumpster were gone today. The helpful building resident said they weren’t picked up by trash collection, she saw someone bring them back inside! Which adds to the sketchy factor for sure."
United Airlines have since provided a statement to Mashable, which read: "We are working with our baggage delivery vendor to understand the details of this situation.
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"We've been in touch with this customer to discuss this situation and confirm she has received her luggage.
"The service our baggage delivery vendor provided does not meet our standards and we are investigating what happened to lead to this service failure."
UNILAD have also contacted the airline for additional comment.