Topics: Food and Drink, News, Starbucks, Reddit, Social Media, Viral
A Starbucks employee shared her shock online after receiving a 'miracle' note from a customer.
Those of us who have worked in customer service know how overwhelming working in hospitality can be, and we know how thankful we are when we get those super nice customers.
But this barista shared a note to Reddit, which proves that although customers get stressed - just like workers do - they can still redeem themselves.
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She told social media that on that particular day she was training two new staff members, but noticed how packed the orders in the drive-thru were becoming.
She explained: "Yesterday I was training two new partners. it was bogo, and there were only two people on the floor. I already knew they were busy, but didn’t realize how bad it got until I looked up from training and I saw the drive-thru time was ridiculously high. I told the green beans to practice while I helped get drinks out the window."
She continued: “Each car was really understanding, but one guy scoffed when I apologized about the long wait and drove off. Honestly I’m a 282 so it just kinda rolled off and I moved on,” she said.
For those not in the know, '282' refers to the Starbucks’ employee company numbers. So, the lower the number, the higher level of seniority the person is in the team.
She then said that unexpectedly, the guy came back the next day with a note for her.
It began: “Please accept my heartfelt apology for my boorish behavior yesterday. I was in a bad mood and impatient and in a hurry. None of that was your fault."
He continued: "You were working hard, and I made your job harder… luckily my girlfriend was there to tell me I was being a jerk and called me out on it. We both work in customer service.”
Not only that, but the note also included a gift card for the barista to use. How sweet!
The people of Reddit reacted to the the self-aware apology, saying that they would have 'cried' if they received something similar, highlighting the need to be respectful to customer service workers.
One Redditor said: "If only more people could be understanding of their behavior… this would make me sob uncontrollably after years at this job.”
“I would honestly cry after years of customer service I’ve never gotten anything like this,” one added.
“That’s pretty admirable. We all have bad days and most of us have acted in ways we’re not proud of. Good on him for recognizing his misstep and righting his wrong,” one said.
