Apple says it has identified the reason its newly launched iPhone 15 is overheating, after some owners complained the phones got so hot they couldn’t touch them.
The latest iPhone models were launched earlier this month, with CEO Tim Cook and co discussing some of the new features on the latest model, which include - for the first time ever - a USB-C charging cable thanks to legislation enforced by the European Parliament.
However, shortly after the launch, some iPhone 15 users complained that their phones were overheating during use, to the point where they became too hot to handle.
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Now, the tech giant said in a statement that ‘a few conditions’ are responsible for the issue and added that a ‘bug’ had been found in iOS 17 that will be fixed in a future update.
In a statement to Forbes, Apple said: "We have identified a few conditions which can cause iPhone to run warmer than expected.
“The device may feel warmer during the first few days after setting up or restoring the device because of increased background activity.”
The company went on: "We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update.
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“Another issue involves some recent updates to third-party apps that are causing them to overload the system. We’re working with these app developers on fixes that are in the process of rolling out.”
As yet, Apple hasn’t said what the specific bug is or when the fix will be launched; however, it has stressed that there are no safety issues that should prevent iPhone 15 users from using their new phone.
Apple has previously acknowledged the possibility of the device getting very hot in an interview with IGN, where president Tim Millet said the iPhone 15 Pro theoretically has the power to 'burn a hole' through the back.
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While an Apple store in Foshan, Guangdong Province, China, has warned iPhone 15 users about using USB-C cables that come bundled with Android devices or are specifically designed for that type of mobile device.
While those tech-savvy may already know, the vast majority of us are certainly in the camp where we aren't even aware there are different types of USB-C cables.
In an Android-specific USB-C cable, there is smaller gap between the single-row 9-pin and single-row 11-pin connectors, subsequently increasing the chances of overheating issues.
Topics: Apple, iPhone, Technology
Claire Reid