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Five Guys founder explains why he tells staff to give customers so many fries
Featured Image Credit: Mike Kemp/In Pictures via Getty Images / Pixabay

Five Guys founder explains why he tells staff to give customers so many fries

There's a method behind the madness...

While Five Guys is known as being one of the most expensive fast food chains on the market, there's absolutely no denying that you get your money's worth every time.

And for those who've ever visited the burger joint, they'll know all too well that they don't scrimp when it comes to their fries.

Five Guys is proud of its fries, which are freshly made on site and cooked in peanut oil to avoid trans fats and preservatives, meaning that they’re a little healthier than your average fried potato.

Speaking of this, Five Guys founder, Jerry Murrell, told Food Republic: "Peanut oil is a healthier oil. Lots of people prefer to use hydrogenated oils for a crisper fry, but we want that melt-in-your-mouth buttery taste that non-hydrogenated oil offers.

"There are no trans fats or preservatives, and it's the purest oil available. Since fries are all we cook in it, nothing touches our oil except for potatoes and our fry baskets."

Five Guys also refuses to use dehydrated frozen fries, like some of its competitors, to ensure they don’t absorb oil and go greasy during the cooking process.

While Five Guys isn't cheap, it's certainly generous.

“We actually soak our fries in water,” Murrell told “When we pre-fry them, the water boils, forcing steam out of the fry, and a seal is formed so that when they get fried a second time, they don't absorb any oil - and they're not greasy.”

And as if that wasn't good enough, the fast food giant is happy to load up customers with fries - so much so, that some folks even complain that they’ve been given too many.

Is that even possible?!

The fries are served in a 24-ounce cup, much larger than those on offer at Five Guys’ competitors, and staff aren’t shy about packing the containers to the brim, even chucking in an extra scoop just for good measure.

Too many fries?

But why? Well, for Murrell it’s all about giving customers their money’s worth - in fact, he likes them to be so jam-packed that people actually complain about the amount given.

During an interview with Food Republic back in 2016, Murrell said: “I won’t name names, but other restaurants just don’t give a satisfying amount of fries. We always give an extra scoop.

"I say load ’em up and make sure they get their money’s worth.

“[Some] people complain that they get too many fries. I just tell them to make hash browns with the leftovers. I teach my managers that if people aren’t complaining, then you’re not giving them enough.”

So, there you go!

Topics: Food and Drink, US News