• News
  • Film and TV
  • Music
  • Tech
  • Features
  • Celebrity
  • Politics
  • Weird
  • Community
  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • LADbible
  • SPORTbible
  • GAMINGbible
  • Tyla
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Threads
TikTok
YouTube
Submit Your Content
Company that caused biggest IT outage in history leaves people stunned with apology gift card offer

Home> Technology> News

Updated 14:39 25 Jul 2024 GMT+1Published 20:47 24 Jul 2024 GMT+1

Company that caused biggest IT outage in history leaves people stunned with apology gift card offer

An IT update pushed by cybersecurity firm Crowdstrike caused global chaos on Friday

Gerrard Kaonga

Gerrard Kaonga

After an IT update plunged multiple industries into chaos and cost Fortune 500 companies around $5.4 billion, the company responsible have seemingly attempted to make things right... with an Uber Eats gift card.

Now unless you have been living like a caveman the last couple days you will likely have heard about a massive IT incident that happened recently.

On July 19, it almost looked the beginning of a major cyberattack as integral systems seemed to stop working.

Advert

Blue screens of death were popping up everywhere (Justin Sullivan/Getty Images)
Blue screens of death were popping up everywhere (Justin Sullivan/Getty Images)

Microsoft users from across the globe reported experiencing major tech issues. Airports were left in chaos, financial services reported issues which in turn meant banks and business were unable to provide their services.

Some local business even reported not being able to use their card readers, making it a massive nightmare... well for everyone who uses money.

The IT outage is thought to have started around 6pm ET July 18 and some experts have suggested it could be days if not weeks before everything is completely resolved.

Advert

According to the Guardian, insurers estimate it'll end up costing US Fortune 500 companies around $5.4 billion.

Eventually it came to light that the company responsible for the issues was CrowdStrike due to a flawed software update.

The IT issues meant airports around the world were thrown into chaos. (Jack Taylor/Getty Images)
The IT issues meant airports around the world were thrown into chaos. (Jack Taylor/Getty Images)

The company - considered a global leader in the world of cybersecurity - reportedly sent an update to businesses using CrowdStrike antivirus software.

Advert

The update was simply meant to better protect customers against hackers and online hijackers but yeah... didn’t exactly do what it said on the tin there as chaos ensued.

As a way to apologize, the company reportedly offered its partners $10 Uber Eats gift card...hardly a fair trade for all the chaos I’d say.

According to a source who spoke to Tech Crunch, CrowdStrike offered the gift cards in an email because the company recognized ‘the additional work that the July 19 incident has caused.’

The email some Crowdstrike customers claimed they received (X/@pitdesi)
The email some Crowdstrike customers claimed they received (X/@pitdesi)

Advert

The email added: “And for that, we send our heartfelt thanks and apologies for the inconvenience.

“To express our gratitude, your next cup of coffee or late night snack is on us! Access your UberEats credit by using code:..”

Some users even took to Twitter to explain they were less than impressed with the gesture.

This was only made worse when some tried to use the code to only get an error message that said: “We're sorry, this voucher has been cancelled by the issuing party and is no longer valid.”

Advert

The voucher was reportedly only worth around $10 (X/@CureBore)
The voucher was reportedly only worth around $10 (X/@CureBore)
When contacted by UNILAD, Crowdstrike issued this statement: “That claim is false. CrowdStrike did not send gift cards to customers or clients. We did send these to our teammates and partners who have been helping customers through this situation. Uber flagged it as fraud because of high usage rates.”

Featured Image Credit: Joe Raedle/Getty Images / Roberto Schmidt/Getty Images

Topics: Technology, Microsoft

Gerrard Kaonga
Gerrard Kaonga

Gerrard is a Journalist at UNILAD and has dived headfirst into covering everything from breaking global stories to trending entertainment news. He has a bachelors in English Literature from Brunel University and has written across a number of different national and international publications. Most notably the Financial Times, Daily Express, Evening Standard and Newsweek.

Advert

Advert

Advert

  • This is what happened to cause massive Microsoft IT outage that inflicted chaos all over the world
  • Bill Gates reveals his biggest mistake ever which ended up costing his company $400,000,000,000
  • Man building working Iron Man suit in his garage leaves people stunned after showing how powerful it is

Choose your content:

20 hours ago
2 days ago
  • 20 hours ago

    People left mind-blown after watching Hubble telescope image of a star exploding over 10,000,000 lightyears away

    One Redditor claimed the images were their 'favorites ever captured' in space

    Technology
  • 20 hours ago

    Expert shares three jobs young people should start training to do now to beat AI in the future

    A new report has shown a drastic rise in the use of AI in the workforce

    Technology
  • 2 days ago

    Urgent warning issued for 86,000,000 mobile service customers to act now as hackers sell stolen data

    Cybersecurity experts have issued a warning to customers who are impacted

    Technology
  • 2 days ago

    James Webb Space Telescope's stunning image of 'Sombrero Galaxy' has people saying 'we can't be alone in the universe'

    Brace yourself for an existential crisis...

    Technology