Customer says they will ‘never support’ restaurant after owners add ‘tacky’ surcharge to bills
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Featured Image Credit: Reddit/Material_Indication1 / Grace Cary/Getty
Rising costs have hit every business hard over the last year, especially the cost of fuel.
But with their razor-thin margins, hospitality businesses are particularly vulnerable to any fluctuations in the market; and small, family-owned establishments are the most vulnerable of all, without the safety net of a larger backer.
Despite that, one restaurant has drawn the anger of a customer who noticed that they had taken an unusual step to help get through the difficult times.
The customer took to Reddit with an image of a notice which had been put up in the window of the establishment.
This described an unusual temporary measure that the business had put in place as a way to cope with rising costs.
It read: "Due to gas price increases we are adding a 6% surcharge to all checks temporarily until prices come back down."
The customer was not impressed with the surcharge, fuming: "This is a very tacky way of gaining revenue or doing business."
They went on to criticise the decision to add a surcharge, instead of just increasing prices in line with costs.
"Everyone knows that inflation is high, add that 6% into your prices, customers will understand", they wrote. "This is a big turnoff right away, and I will never support a business doing this."
People took to the comments of the post, with many of them agreeing with the customer's sentiments.
One person said: "This has major “no one wants to work” vibes."
Another posted: "Just raise the price by a dollar on a few dishes and nobody will even notice or care. This is just inviting conflict."
A third wrote: "I’d turn and go elsewhere, unless they wanted to pay for my gas to to there restaurant."
Another posted: "What’s even worse is when it just appears on your bill with no prior warning, and now you’re the a**hole if you confront them about it."
One person also drew attention to another thing which can particularly impact small businesses. This is, of course, card payments.
They wrote: "Funny this is here, because my boss put up multiple signs informing guests that there's a additional 3.5% charge when they use their credit cards. I'll take pictures when I get to work in a few hours."
But the message from commenters was pretty overwhelming in how unified it was, and that was to just raise the prices instead of adding a surcharge.