• News
  • Film and TV
  • Music
  • Tech
  • Features
  • Celebrity
  • Politics
  • Weird
  • Community
  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • LADbible
  • SPORTbible
  • GAMINGbible
  • Tyla
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Threads
TikTok
YouTube
Submit Your Content
Teen praised for expert handling of customer who calls her a 'b***h' over $6 refund

Home> News> US News

Updated 14:39 2 Jul 2024 GMT+1Published 14:38 2 Jul 2024 GMT+1

Teen praised for expert handling of customer who calls her a 'b***h' over $6 refund

A 17-year-old has received an outpouring of support for her 'amazing' response to a customer's demand for a $6 refund

Poppy Bilderbeck

Poppy Bilderbeck

People are flooding to social media in praise over how a teenager dealt with an adult customer who cussed at her.

Anyone who's ever worked in any sort of hospitality or customer service role will know that the saying, 'The customer's always right' couldn't be further from the truth. And in this incident, the customer was far from right, but her rudeness was dealt with in the best way by the store's 17-year-old employee.

Keke's Snow Balls is a family-owned business based in Willis, Texas which sells flavored ice balls and creams. The money it raises goes towards the family's orphanage in Guatemala, according to its website.

Alas, the business' charitable foundations and children and teens helping run the store didn't deter one customer from storming back in to complain and demanding a $6 refund.

Advert

A video posted to the store's TikTok yesterday (July 1), shows a woman standing at the front of the store with her hand on her hip claiming she put $6 on her account with the store, but when her daughter came up to get her snow cone, she was allegedly told she couldn't have one, subsequently demanding a refund.

A small child working at the store tries to help resolve the situation, questioning whether the daughter stated the account number but before she's even finished speaking the customer butts in.

Another kid working in the store then comes over and simply retrieves $6 out of the till, hands it over and shuts the window, but unfortunately, the drama is yet to even properly begin.

The store is a family-owned business. (Instagram/@kekessnowballs)
The store is a family-owned business. (Instagram/@kekessnowballs)

Advert

The younger kid's pre-emptive 'Oh no' really says it all - with the customer coming back into view.

The teen opens the shutter, only to be met with the customer flipping over a book and calling her: "B***h."

And the teen's response? Well, it's nothing short of iconic.

They say: "Ma'am please don't act like that you're a grown woman. You're a grown woman, I'm 17.

Advert

"Get out of here. Don't come back. Don't come back. We don't need your business."

The store's caption to the video reads: "We believe in defending our employees! Teenagers who are working should be treated with respect no matter what."

And it's not taken long for social media users to weigh in.

The customer decided to cuss at a teenager over $6. (TikTok/@kekessnowballs)
The customer decided to cuss at a teenager over $6. (TikTok/@kekessnowballs)

Advert

One TikToker said: "Over $6?! That’s crazy."

"'We don’t need your business.' What a queen though," another added.

A third commented: "Your response. I had a lady freak out at me at 17 when I was working retail and I just cried, props to you."

A fourth penned: "The way you handled that at 17 is amazing!"

Advert

And a final resolved: "This is so sad. She got her money back and still acted like that. These young ladies are amazing!!!!!!!!!!!"

UNILAD has contacted Keke's Snow Balls for comment.

Featured Image Credit: TikTok/@kekessnowballs

Topics: Money, Social Media, TikTok, US News, Business

Poppy Bilderbeck
Poppy Bilderbeck

Poppy Bilderbeck is a Senior Journalist at LADbible Group. She graduated from The University of Manchester in 2021 with a First in English Literature and Drama, where alongside her studies she was Editor-in-Chief of The Tab Manchester. Poppy is most comfortable when chatting about all things mental health, is proving a drama degree is far from useless by watching and reviewing as many TV shows and films as possible and is such a crisp fanatic the office has been forced to release them in batches.

Advert

Advert

Advert

Choose your content:

2 hours ago
3 hours ago
  • 2 hours ago

    50 Cent hits out at Diddy again with brutal AI video amid verdict in sex trafficking case

    50 Cent and Diddy have been long-time rivals in the music industry

    Music
  • 2 hours ago

    Woody Harrelson fans left baffled after realizing who his dad is

    Fans were stunned that they had never heard the story before

    Celebrity
  • 3 hours ago

    Why Trump supporters are losing their 'trust' in him over Epstein files amid missing footage and conspiracy theories

    It comes as multiple polls reveal support for the president is dwindling

    News
  • 3 hours ago

    Dolly Parton makes heartbreaking admission months after husband’s death

    Parton expressed her struggles following her husband's death

    Celebrity
  • Landscaper gets brutal revenge on customer who refused to pay for new lawn
  • Mom issues warning after her son, 14, thought he was flirting with girl online before being found dead 35 minutes later
  • 17-year-old girl's disturbing social media posts exposed after being charged with double murder of mom and stepdad
  • Customer ends 'pay-it-forward' line at drive thru after refusing to pay $45 order