Jake Massey
A woman in Canada was left 'shaking in her boots' after reading her manager's response to her complaint.
Kristen Mahon shared a viral video on TikTok in which she recounted how the exchange went down, and it's been viewed almost two million times.
Check it out here:
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The 28-year-old realtor spoke out on the subject of millennial bosses, delving into her own experience of complaining to her boss, who is in her mid-thirties.
"I wrote an email to her very professionally, very courteously, just stating, 'Hey, while I do appreciate you commenting those things to the clients ... I do feel that you were undermining me, and it could damage my relationship with these clients'," Kristen recalled.
She then proceeded to read out the response that blew her away.
"I see your point, and I apologise," Kristen read.
"I apologise for the way I approached that. I did not mean to undermine you in any way.
"For future emails that I'm (carbon copied) in, I won't reply unless I'm addressed to or asked a direct question. I apologise for the way that I approached that, and I have 100 percent trust in you in the way that you are handling this file.
"The clients have been great clients for me, and I may be a little too attached because of it. I definitely need to learn to let go and trust.
"I also appreciate your email, and I appreciate you writing to address the way you felt right away instead of keeping it inside."
For a moment there, you might find the content of the response quite inoffensive, which is a bit confusing given the animated way in which Kristen recited it.
However, she then explained that she was not blown away in an angry way - she was blown away by just how right her manager had got it.
"This is a boss," she concluded.
"This is how you communicate with your employees. This is how you take accountability.
"I was gobsmacked at this email, of the professional courtesy, the acknowledgment of wrong, and the respecting of my boundaries.
"Like this, should be the norm. This should be how work communication goes, and it's not, and it is so f***ing refreshing work for a millennial. Oh my God, Gen Z, even better. Holy f**k."