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Passenger flown 900 miles away to wrong country with no passport after massive airport mistake
Featured Image Credit: Matthew Ashmore / Alamy Stock Photo/Vladyslav Siaber / Alamy Stock Photo

Passenger flown 900 miles away to wrong country with no passport after massive airport mistake

Everything was going all to plan at the airport until she needed to go to to the toilet

While heading to the airport is meant to be an exciting experience with a holiday on the horizon, they can certainly be a stressful one as well.

Remembering whether you have picked up your passport, boarding passes, or even making sure you arrive at the airport with enough time.

For me personally, I arrive at the airport a little earlier to ensure I have enough time in case something goes wrong - but, typically, it involves me sitting around and waiting for a long time.

However, for this one woman, she'll likely want to get to the airport will plenty of time to spare next time she arrives, that is if she isn't scarred for life from airports now, of course.

Beverly Ellis-Hebard, from Pennsylvania, US, often travels between her home of Philadelphia to her second home in Jacksonville, Florida.

Beverly Ellis-Hebard regularly used Frontier Airlines.
Frontier Airlines

Last November, Ellis-Hebard was taking what she thought was a routine flight with Frontier Airlines for her break in the sunshine state.

Everything was going all to plan at the airport until she needed to go to to the toilet shortly before take-off, as per ABC7 news.

Recovering from back surgery and a little slower than usual, Ellis-Hebard asked the agent if she had enough time to go, with the agent responding saying she had 20 minutes.

The woman told ABC7 news the flight was almost fully boarded when she returned, with Frontier soon to close the gate.

She quickly boarded the flight, but the gate agent questioned the size of her baggage, so asked her to place it in the baggage sizer.

"I put it in and when I went to take it out my arm right here got all scraped up. I was bleeding," Ellis-Hebard told ABC7 news.

The agent then hurried her onto the plane, which is when the reality started to set-in.

Tending to her injury, the flight attendant told Ellis-Hebard she would be able to relax once she is in Jamaica.

"I laughed. I said 'I would love to be going there but I have a beach where I live'," Ellis-Hebard recalled.

"She said, 'Look at me. This plane is going to Jamaica'. And I knew by the look on her face she wasn't joking," she continued.

The woman had been placed on a flight to Jamaica.
Frontier Airlines

Adding to the problem, Ellis-Herbard also hadn't packed a passport as she intended on flying somewhere in the US.

What had happened was the gate had changed while Ellis-Herbard was in the toilet, and she was now heading to the Caribbean.

Luckily, Jamaican authorities allowed her to stay between the plane and the airport gate when she landed, as this meant she hadn't officially left US soil.

Ellis-Herbard was put onto the next flight back to Philadelphia, which was not for several hours later.

In a statement provided to UNILAD, Frontier Airlines said: "We sincerely regret that the customer was able to board the wrong flight and have extended our apologies. We have provided her with a refund and compensation as well as addressed the matter with airport personnel.

Topics: Travel, US News