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Woman issues update on $15,000 cruise ship vacation after brutal mistake in social media post caused cancellation

Woman issues update on $15,000 cruise ship vacation after brutal mistake in social media post caused cancellation

A mom has given an update on her conflict with Carnival Cruise after sharing booking information online ruined her family's vacation

A Kentucky woman has revealed the latest update after her family's $15,000 cruise ship vacation was canceled two days before over a simple social media mistake.

Tiffany Banks, her husband and four kids were all ready to set sail on a Carnival Cruise ship when, two days before they were due to fly to Miami, Florida to board, they were informed their trip wouldn't be going ahead.

Banks took to TikTok in a series of posts to vent about the issue, explaining that after being informed the trip was cancelled, she called up the company but was told by a representative she herself had cancelled the $12,000 reservation through the online system.

Not understanding how she could've done so, Banks insisted she hadn't cancelled - noting the family had spent a total of around $15,000 on the trip including flights to the cruise's boarding location. However, Carnival said the room had been re-booked and offered smaller rooms, instead of a refund.

The family flew over to Florida anyway and tried to board, but were refused and Banks later discovered she had been a victim of a type of identity theft - the thieves able to gain access to her information when she and her husband shared the family's cruise booking reference number on Facebook a few weeks back, within a screenshot of an email.

And she's since issued an update on the incident, Banks revealing she's been 'in contact with a couple attorneys' - not against the person who scammed her, but against Carnival instead.

Tiffany Banks reveals she spoke with attorneys about the incident (TikTok/ @thathippiedoc)
Tiffany Banks reveals she spoke with attorneys about the incident (TikTok/ @thathippiedoc)

Why? Well, because the incident is 'no longer just about' her and her family.

"So many of you have reached out to me and said how Carnival screwed you over and I am so blown away. And it's alright, big corporation just following their policies and procedures screwing little people over and that's alright," she said.

"And to me that is not okay, this is bigger than me, this is me now wanting to really make a company change their policies and do what is right."

And she's gone on to reveal whether any changes have since occurred.






A Carnival Cruise Line spokesperson told LADbible Group in a statement at the time: "While we are not going to comment on any specific guest complaint or incident, it is never a good idea to post personal information about your travel plans, including a confirmation number for a booking, which could allow a bad actor or identify thief to use that information in inappropriate or even illegal ways."

In a follow-up video, Banks claims Carnival has only just 'updated' its website to make its warning about sharing booking numbers online clear.

She alleges: "So that the security issue that I said was a security issue is no longer there.

"And they are now emailing people not to share your booking number in big boat letters."

At the time of writing, there's a banner on Carnival's website warning against sharing 'booking' or 'personal information' (Carnival)
At the time of writing, there's a banner on Carnival's website warning against sharing 'booking' or 'personal information' (Carnival)

The mom resolves: "Even if Carnival doesn't want to admit no wrongdoing, if you've updated your website and your security, why did you do that? Admitting guilt without having to admit guilt, I mean I'll take that."

UNILAD has contacted Carnival Cruise for comment.

Featured Image Credit: TikTok/thathippiedoc / Kevin Carter/Getty Images

Topics: Money, Social Media, Travel