• News
  • Film and TV
  • Music
  • Tech
  • Features
  • Celebrity
  • Politics
  • Weird
  • Community
  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • LADbible
  • SPORTbible
  • GAMINGbible
  • Tyla
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Threads
TikTok
YouTube
Submit Your Content
Insurer breaks silence after denying payment to brain-injured woman who suffered horrific fall on holiday

Home> News

Updated 22:03 8 Jun 2023 GMT+1Published 21:13 8 Jun 2023 GMT+1

Insurer breaks silence after denying payment to brain-injured woman who suffered horrific fall on holiday

They used her bar tab bill to prove she was 'too drunk'

Amelia Jones

Amelia Jones

An insurer has spoken out after refusing to pay out for the care of an Australian woman in a coma after a fall at a Thai hotel.

The moment Kylee Enwright fell head first was captured on film, but the insurer refuses to cover her medical expenses.

Her family are struggling to raise the cash for her medically evacuation - which could cost AU $200K (US $130K).

Kylee, from Singleton, New South Wales, has been unconscious in Bangkok Hospital, Phuket, since the incident at the Grand Mercure hotel in Khao Lak on 28 May.

Advert

Her emergency brain surgery and care has cost her family upwards of AU $50,000 (around US $33k), a total that rises with every passing day.

The insurer, Cover-More, says a clause excluding incidents involving alcohol means they won't pay out - despite Kaylee's blood alcohol level never bring tested.

It's thought she mistook a ledge for stairs and stumbled.
Facebook

They used the couple's bar tab and calculated a blood alcohol level of 0.35 at the time of her fall - more than seven times Australia's legal driving the limit.

Advert

They'd paid for nine Long Island Ice Teas and 14 beers, but her husband claims the tab had been left open and other guests added drinks to the bill.

Cover-More told 7 News in a statement: “Cover-More is fair and reasonable in our claims processes, and we make our decisions after thoroughly assessing all available details and medical information.

“We gave Kylee’s husband, Paul, a detailed and transparent explanation for declining this claim."

They continued: “This is a sad case, and we will continue to offer Paul and Kylee and their families all the non-financial assistance Cover-More can.

Advert

“This includes help with arranging repatriation to Australia, assisting with hospital admissions and a ground ambulance in Australia, travel arrangements and making appointments with local medical practitioners overseas or in Australia.”

Kaylee's husband Paul Enwright admitted he 'didn’t read the fine print' of the policy.

“We were doing it tough and just getting by, so we thought we would have a holiday to decompress," he shared.

On the second day of their trip, Kylee went to the bathroom as the pair enjoyed drinks.

Advert

Paul remembers: “Then all of a sudden I was getting called by the hotel staff to come quickly.

“I got over there and found she had fallen off the deck, head-first, about half a metre.

The pair had gone to Thailand to decompress after a tough few years.
Facebook

He says: “She was basically bleeding from the head and ears. Her head hit the ground very hard, from what I’ve been told.”

Advert

Paul believes she was trying to dodge heavy rain.

A guest provided first aid until emergency services arrived 15 minutes later.

Paul explains that, while Kylee has opened her eyes a few times, can move her left arm and leg and squeeze his hand, she's 'basically been asleep ever since'.

"They’re a bit concerned that she’s not more alert by now,” he shared. “They’re not sure what’s going on."

Advert

Her three adult children flew to Thailand to be by her bedside.

In some positive news for the family, a GoFundMe campaign has raised over AU $140,000 raised of $200,000 goal.

Of Cover-More, Paul said: “I am disappointed. Like most Australians, we took up travel insurance at the level of coverage that we thought was going to be adequate.

“We thought we’d done everything right. We’ve been stung by it in the most devastating way.

Advert

"We’re just at a loss. I don’t see a light at the end of the tunnel.”

Featured Image Credit: GoFundMe

Topics: News, World News, Travel, Money, Australia, Thailand

Amelia Jones
Amelia Jones

Advert

Advert

Advert

Choose your content:

2 hours ago
6 hours ago
7 hours ago
  • 2 hours ago

    93% rated Amazon Prime show had Stephen King labeling it 'really smart' as fans binge all three seasons

    Fans were blown away by the 'unique' show, which even got Stephen King's seal of approval

    Film & TV
  • 6 hours ago

    Coca-Cola responds after Donald Trump makes shocking claim he's changing the recipe

    Americans could soon be tasting a new version of Coke as President Donald Trump intervenes

    News
  • 6 hours ago

    Donald Trump diagnosed with chronic vein condition after recent photos sparked health concerns

    The White House's physician has revealed that the 79-year-old received a chronic venous insufficiency diagnosis

    News
  • 7 hours ago

    Extreme athlete Felix Baumgartner tragically dies during stunt aged 56

    Felix Baumgartner is fondly remembered for one particular impressive stunt

    News
  • Woman who decapitated her mother in brutal attack has prison time reduced as judge makes ruling
  • Doctor describes horrific symptoms of teen, 19, who died from drink 'poisoning'
  • Traumatized couple detail horrific long haul-flight where they were 'forced' to sit next to dead passenger
  • Family member speaks out about ‘tragedy’ after father of woman who vanished on vacation was found dead