A California woman has finally got some answers after hundreds and hundreds of Amazon parcels started turning up to her house more than a year ago.
Most of us love a surprise delivery - even if it's something we've ordered ourselves and just forgotten about. We can't wait to tear into the box and figure out what new treat hides inside, but San Jose woman Kay, which is not her real name, can't relate to that excitement.
You see, any excitement Kay might have had over a new delivery quickly turned into frustration and confusion when more and more of them showing up with no explanation.
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The parcels all came from Amazon, and she's done her best to squeeze as many of them as she could onto her driveway while also refusing a number of other deliveries to try and keep things under control.
The ordeal might not be as annoying if the parcels contained something new and exciting every time, but unfortunately that's not the case. Instead, each of the boxes is filled with faux-leather car seat covers.
Useful if you need them - not so useful when you've got boxes and boxes clogging up your home.
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When she looked into why she was receiving the parcels, Kay learned that they were coming from a Chinese online seller called Liusandedian. The company sells seat covers, but when they didn't fit as promised consumers had to pay out of pocket to return them.
The returns were said to be going to the company's 'return center', but instead they were going to Kay's California home.
The homeowner learned it was her address that had been put on the return labels, meaning the boxes were piling up at her house and consumers were left without their refunds.
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When Kay contacted Amazon, she was allegedly 'assured' it would stop - but they never did. The boxes kept coming, at one point even blocking the entrance to her home.
"When we come home, it was like this," she told ABC7 News of the boxes on her doorstep.
"I couldn't even get my mother (who is disabled) in the house...it's just been another form of hell."
Kay has alleged Amazon suggested that she donate the packages or return them to USPS or FedEx, though Amazon has denied this claim.
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One of the reasons Kay's address is the one listed on the return labels may be due to Amazon's policy that international sellers provide a US address for returns, or issue a 'returnless refund' in which the customer gets their money back without returning the product.
Alternatively, the seller must provide a pre-paid international shipping label within two days, or risk being charged by Amazon after they issue a refund on the seller's behalf.
When contacted by ABC affiliate KGO, Amazon said: "We'd like to thank [KGO] for bringing this to our attention. We've apologized to the customer and are working directly with her to pick-up any packages while taking steps to permanently resolve this issue."
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Thankfully, it seems that the pleas to Amazon have now paid off as the company has since removed all of the packages from her property.
Speaking to KGO, Kay said: "I am so eternally grateful that you guys are here for us... because reaching out to you, I was in tears that somebody actually got back to me... after a year of trying to get somebody to just listen to me. It was such a relief!"
UNILAD has reached out to Amazon for comment.
Topics: Amazon, California, US News, Shopping
Emily Brown